Why am I missing an Apsona Item? How can I recover a deleted Apsona Item?

If you are not seeing an Apsona Item (like a filter, merge action, report, etc.) and suspect it may have been deleted. Here are some troubleshooting suggestions:

  • Confirm that the item is truly deleted: You must be a Salesforce Admin to take this step: Visit Apsona->Settings->Apsona Items. This will pull up a list view of all Apsona Items in your org. This will include reports, merge actions, filters, etc. Scroll through the list or search for the record by name. If you don't see it, then it is most likely deleted. If you are not a Salesforce Admin you will only see a portion of these records. The way to confirm if you are an admin is to note what you see when you click on Settings. See the screenshot below. This is what an admin sees:
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  • If the missing item is a Merge Action, you can also go to Settings->Merge Actions to look through a concentrated list of Merge Actions.
  • If you confirm that the record is missing, the next step is to look in your Recycle Bin. This can be found from the Salesforce App Launcher grid. Make sure you change the list view to show all deleted items for the org, not just the items you deleted. You can also create a filtered list on "Type=Apsona Item". Note that records only remain in the recycle bin for 15 days until they are permanently deleted.
  • The last step you can take is to look through any archived files that you have from your Salesforce weekly backup, or a 3rd party back up tool like Own Backup. If you don't have a backup routine we encourage you to research and set one up. The Salesforce weekly backup process is native and free.