The “docx2pdf UnoException” error occurs when Apsona fails to convert a merged Word document into a PDF, typically due to template or data issues.
Template Size: Ensure the .docx template is under 1 MB.
Field Setup: Insert merge fields via Word → Insert → Quick Parts → Field. Use Ctrl+A → Alt+F9 to check for malformed fields.
Testing: Run the merge with a single record and test generating only the DOCX to isolate whether the issue is during merge or PDF conversion.
Data Issues: Look out for special characters or unusually long text (e.g., in fields like Describe Upgrades).
Cache Reset: Try clearing cache in Apsona → Settings → Clear Cache.
Escalation: If issues persist, provide your Org ID, merge details, and grant login access for further assistance.